At Anniee, we prioritize your satisfaction above all else, and we are committed to ensuring a seamless and stress-free experience with every doll purchase. If you find yourself not completely satisfied with your order, our comprehensive Returns and Refunds Policy will be tailored to meet your needs. Here's how it works:

Initiate a Return: To begin the return process, please ensure the doll is unused, in its original condition, and with all tags intact. Returns are accepted within 30 days of purchase.

Refund Process: Our refund process is simple and efficient. Upon receipt and inspection of the return, the refund will be promptly transferred to the original payment method. Please allow 5-7 business days for the refund to be processed. For quick processing, we recommend providing visual evidence such as photos or videos showing any defects or damage for a quick resolution.

Steps to Initiate a Return:

1. Contact our customer service team at support@anniee.shop to initiate the return process. Please provide the reason for return along with your order number.
2. Wait for instructions on the return shipping address.
3. Once we receive and verify your return (usually within 72 hours), you will receive a confirmation email. Refunds, if any, will be processed within 7 days. Please note that your bank or credit card company may require an additional 3-5 business days to process.

Insurance Scenarios:

1. Customer Dissatisfaction:

   • If the return is due to customer dissatisfaction, return shipping costs are the customer's responsibility. Refunds will be issued for the item cost less the original shipping charge.

2. Defective Product:

   • In case the product is defective, please provide a clear picture of the defect to support@anniee.shop. We will arrange a return label, and upon inspection, we will issue a full refund.

3. Damaged Package:

   • If your package arrives visibly damaged, document the damage with photos and contact us immediately. We will work with the carrier to resolve the issue, offer a replacement, or refund accordingly.

4. Wrong Product:

   • If the delivered product does not match the original product you ordered, please provide images to support@anniee.shop. We will check and refund the full amount.

5. Product Not Arrived:

   • If the product does not reach you after the delivery deadline has passed and you do not receive any late delivery notice from us, please contact us immediately, and we will arrange a refund for you in full.

For any questions or concerns regarding returns and refunds, our dedicated customer service team is available at support@anniee.shop.

If you want to cancel your order once we have confirmed it, please contact support@anniee.shop, and we will handle your request, and you will not incur any costs.

Thank you for choosing Anniee. Your trust is invaluable to us, and we eagerly look forward to providing you with exceptional service!